Support
Need help with your Lightsky account, one of your assistants, a connected account, or a chat? We will get back to you within two business days.
Contact
Email bailey@lightspacelabs.com and include:
- The email address you signed in with.
- Your business name. If you are a customer chatting with a business, the name of that business.
- The assistant or chat you are asking about, if applicable.
- A description of what happened and what you expected.
Common questions from business owners
I cannot sign in / I am not getting the magic link email.
Check your spam folder. If the email has not arrived after a few minutes, write to us with the email address you tried.
I want to remove an assistant, or delete my business account.
Sign in at lightsky.ai. To remove an assistant, open All assistants, and press Remove on that assistant's row. To delete your whole business account, open Workspace settings and press Delete business at the bottom.
I want to disconnect an account (Gmail, Google, LinkedIn, Slack).
Sign in, go to Integrations, and press Disconnect on that account's card. We drop our access and forget it.
An assistant stopped working or did something odd.
Email us and tell us which page you were on, which assistant it was, what you pressed, and roughly when. A screenshot of any message you saw helps too. That is enough for us to find it.
Common questions from customers chatting with a business
I want to remove a business from my account.
Open the business chat, tap Settings, then Unsubscribe. The chat is removed from your list and the business can no longer reach you.
I want to delete my Lightsky account entirely.
Email us with the address you signed in with and we will delete your account and all associated data.
I am not receiving notifications.
Check iOS Settings, then Lightsky, then Notifications. Also check the notification preference on each chat (Settings on the chat).
For our privacy policy, see /privacy.